If you are trying to 'Add' a Z-Wave device but it does not appear to be adding you can try the following solutions:
- Try to use the 'Remove' Z-Wave device via SecureSmart.
It's possible that the device is added to a different Gateway (or similar product) and will not add to the new Gateway until it is removed first.
- Some Z-Wave manufacturers use a two button press method to add or remove from a Gateway.
On your Z-Wave device you can try to quickly press the power button twice to add/remove the device.