Device Is Offline

  • Verify how many bars of signal are on the device.

If 2 signal bars or less:

  • Move the device near a window or external wall where the unit can obtain minimum 3 bars
  • Verify what could interfere with the signal.  IE, Metal or Concrete buildings or other devices giving off RF signals
  • Try any high-gain antenna with a SMA connection 

If 3 signal bars or more:

  • Verify on the Alarmdealer portal page that the device has been activated
  • If the device has recently been moved from a different account, triple tap the SW1 button (top left of the device) and power cycle the panel for one full minute
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